We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in original condition. It must also be in the original packaging. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Any returns made that do not meet these guidelines will be sent back to the customer, and the customer may be charged the carrier fee.
To start a return, we require a receipt or proof of purchase eg. order number. You can contact us at firstname.lastname@example.org. If your return is accepted, you'll need to send your item to us, please be aware that we do not provide return labels, and shipping cost will be covered by you. Items sent back to us without first requesting a return will not be accepted.
Return address: shō-moon, Pieter Kiesstraat, 73 ARD, 2013 BG, Haarlem, The Netherlands
For non-faulty products, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if paid by us, will be deducted from your refund. If you are returning a faulty or damaged product(s), we will refund the cost of returning your order, provided that you supply us with a delivery receipt. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please ensure that the package is wrapped in its original packaging that we sent out. We recommend that you use a recorded delivery service with relevant insurance as we cannot accept liability for goods lost or damaged in transit, sent by the customer.
DAMAGES AND ISSUES
EXCEPTIONS / NON-RETURNABLE ITEMS (IF APPLICABLE)
REFUNDS (IF APPLICABLE)