FAQs

Products & Ingredients

How sustainable are your products?

Sustainability is woven into everything we create. Our unique candle wax blend combines European-sourced rapeseed with coconut wax from small-hold farmers in the Philippines and Indonesia, ensuring zero deforestation and no use of paraffin, soy, palm, or synthetic additives. Our yoga mat cleaner follows the same principles, using only palm-free, natural ingredients.

Best of all, every Shō-moon product is designed to be refillable, allowing you to maintain your rituals while reducing waste.

Are your products natural, vegan and cruelty-free?

Absolutely! We believe in creating products that are good for both you and the planet. Here's what makes our products special:

Our Candles:

  • Made with pure coconut & rapeseed (canola) wax
  • Free from paraffin, soy, palm, beeswax and synthetic additives
  • Scented only with 100% pure essential oils (no synthetic fragrances or boosters)
  • Completely vegan, right down to the adhesive holding the wick in place
  • Cruelty-free

Our Yoga Mat Cleaner:

  • Contains only naturally derived ingredients
  • 100% vegan formulation
  • Cruelty-free

Everything we create is mindfully formulated to honour both your wellbeing and our planet.

Where are your products made?

All candles are hand-poured (by me!) in our studio in West London, England, in small batches to ensure a high-quality final product.

How do the refills work?

Our candle refills are specifically designed for use with shō-moon 220g candle jars. Keep in mind, if you use our refill with other candle jars, we cannot guarantee the fit and burn quality. 

Please ensure that you place these candle refills into a glass container before lighting them, failure to do so may cause injury or fire. 

  • Before using the refills, always check the glass for any cracks. Never reuse a glass that may have been dropped or damaged.
  • To avoid tunnelling, allow your candle to burn until the pool of wax reaches the edge of the candle.
  • To have a brighter and cleaner burn, trim the wick to 6 mm before each time you light your candle.
  • To stop the wick from mushrooming, avoid burning your candle for longer than 4 hours at a time.
  • Never leave a burning candle unattended 

What makes Shō-moon products special?

At Shō-moon, we mindfully create products that transform everyday moments into sacred rituals. Each blend harnesses the therapeutic power of 100% pure essential oils, thoughtfully crafted to support your emotional wellbeing – whether seeking calm, energy, or flow. From our Reiki-infused meditation candles to our moonlight-charged yoga mat cleaner, every product is designed to help you create moments of intention and connection.

Every product is lovingly crafted in our West London workshop using sustainable, natural ingredients from ethical sources. Free from synthetic fragrances and always vegan and cruelty-free, we offer only nature's pure magic.Continue your mindful practices with our sustainable refill options for both candles and yoga mat cleaners.

Meditation & Guidance

How do I access the reiki-infused meditation?

Under the lid of your candle, you will find a QR code. Simply scan the code with your phone to access the meditation, you will first be asked to choose your language and will then be redirected to the meditation on Sound Cloud.

In which languages are the meditations available?

The meditations are available in English, Dutch, and French.

How can I take care of my candle

Order & Shipping

When will my order be sent?

We aim to dispatch all orders within 1-2 working days.

Which countries do you deliver to?

We currently only offer delivery to the UK.

We do have a few stockists in the US and in mainland Europe. Make sure to check our stockists list.

Please contact hello@sho-moon.com if you have specific shipping requirements or if you're interested in delivery outside the EU.

How much is shipping?

Free Tracked 24 Delivery for order over £50

For Order under £50:

  • Royal Mail - Tracked 48 - £2.99
  • Royal Mail - Tracked 24 - £3.99

What's your return policy?

Find out more about our return policy here.

Subscriptions

How does subscription work?

  1. Visit your favourite product page
  2. Select 'Subscribe' and choose your preferred delivery frequency
  3. Proceed to checkout - your 15% discount and free delivery will be applied automatically
  4. Manage everything in your account: skip deliveries, adjust frequency, or cancel anytime with one click

More info, check our subscription page.

Which products are available for subscription?

We offer two types of subscriptions

  1. Refills subscription
    Available for candle refills, tealights, and yoga mat cleaner refills. Choose your delivery frequency and enjoy 15% off + free delivery on every order.
  2. Candle Discovery
    Perfect for those new to shō-moon or candle enthusiasts! Receive a different intention-setting candle from our collection each month, delivered straight to your door. In total you will get 3 candles and your subscription will automatically after that.

Can I modify my subscription?

Yes, please go to Manage my subscription

How do I cancel my subscription?

Please log in to your subscription account here to manage/cancel your subscriptions. If you have any issue, don't hesitate to reach out!

Contact & Enquiries

How can I contact you?

You can contact us at:

hello@sho-moon.com

(+44) 07572686401

58 Ravenscourt Road, W60UG, London, UK

Wholesale Enquiries

You can contact Juliette directly at

hello@sho-moon.com

(+44) 07572686401

We are also on Faire: Faire Direct Link

Aromatherapy Workshop Enquiries

You can directly book your wrokshop via ClassBento

For corporate enquiry/specials events/questions you can contact Juliette at hello@sho-moon.com

(+44) 07572686401